Privacy Policy

Effective: January 1, 2025

1. Introduction

NOWAITN ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, organization name, and billing details when you create an account.
  • Profile Information: Avatar, timezone preferences, and role within your organization.
  • Content: Data you enter into the platform, including queue entries, reservations, knowledge articles, and other business data.
  • Communications: Support tickets, feedback, and correspondence with our team.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process transactions and send billing notifications.
  • Send administrative communications about your account.
  • Respond to support requests and customer service inquiries.
  • Monitor and analyze usage trends to improve user experience.
  • Detect, prevent, and address technical issues and security threats.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who assist in providing the Service (e.g., payment processing, email delivery, hosting).
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly authorize sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request a machine-readable copy of your data.
  • Objection: Object to processing of your personal data for certain purposes.

To exercise these rights, contact us at privacy@nowaitn.com.

8. Children\'s Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: