MANAGE YOUR CROWD

FROM ANY MOBILE DEVICE.

We change the way that crowds are managed, so you can focus your time on the services and experiences that build your business.

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What will you solve first?

Everything your business needs to  manage occupancy, queues and reservations  with fewer staff and fewer headaches.
People Counting & Capacity

Our app-integrated people counter makes it easy for staff to monitor venue capacity, and track occupancy in a zone-by-zone fashion.

Queue & Waitlist Management

Our AI-enabled digital smart queues provide a comprehensive solution for managing your wait and giving your guests back their valuable time.

Reservations

Take reservations, and manage reservations with our integrated reservation solution. Guests can interact with your venue like never before.

Balking & Reneging

Don't lose customers because you're using outdated crowd management solutions. Show your guests that you value their time.

Loyalty & Engagement

Start interacting with your guests while they are in line and enable an entirely new stream of business.

Crowd Manager Certifications

Store your crowd-manager certifications online to make it easy to track renewals and compliance.

Hiring & Staffing

Post adds for open positions and engage with staff users in your local community. Find the staff that you need fast, now.

Pre-Orders & Bottle Service

Serving your customers starts before they enter your establishment. Create offers and upgrades for guests in queue or enroute to your business.

Coupons and Promotions

Create coupons, offers and promotions and distribute them to your customers before, after or during their visit.

Queue Monetization

Introduce your customers to your services while they wait, and create sales offers for customers that are already in line.

Mobile Ordering & mPOS

Enable customers to place orders directly from their mobile device, making it easy for your guests to say yes to your offerings.

Coat Check & Lost & Found

Create a smart QR code system to manage your coat check or to register items for your lost-and-found.

Event Ticketing & Access

Enable promoters to create limited-time offers, or event packages and own the customer service process from promotion to arrival.

Cameras & Security

Integrate AI-enabled cameras and smart sensors to eliminate human error and increase on premises safety.

Self-Service Kiosk

9 out of 10 guests say they prefer to use a mobile device to interact with businesses. Set up self-service options for a seamless experience.

Don't lose sales because you're too busy. Use our AI to engage your guests when they join your queue, make a reservation or place an order.

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Retain more clients, energize your team

Give your customers their time back, and create happy,repeat business.
SIGNUP FOR FREE

Get signed up and test out our platform for free. Works from any smart phone or tablet.

CONFIGURE ORGanization

Update your venue's information, add your menu, hours, services, and customize your guest experience.

ADD & TRAIN USERS

Have multiple door staff? If they don't already have a WAITN account, sign them up and add them as a staff member to your organization.

PREPARE FOR GO LIVE 

Add covers to your account, select a professional plan, and begin testing your new crowd management platform. Have more questions? Just reach out.

DESIGNED FOR GUESTS TO SAVE TIME

Give your guests their time back

Although we recommend iPhone as the premier staff device, our software is designed to work on other mobile devices and tablets, as well as any desktop computer with a modern web-browser.
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WAITN is packed with features that save time, retain customers, build sales, and make life easier.

WAITN lets crowd managers, hosts, agents, and other customer service staff to work from iPhone. Here's some of the features included in the WAITN Staff App.

Synced People Counter

Count individual zones or your whole venue, add multiple employees and see the count synced between them. Need more? Add sensors and cameras to automate your occupancy counting.

Digital Waitlist

Ditch the pen-and-paper solution and implement a digital waitlist to make your customer service experience memorable. Our solution saves your guests time while making service more efficient.

Reservation System

We also include a state-of-the-art reservation system to give your customers up to date information about their booking. Never lose business because you're too busy.

Interactive Guest App

Don't just tell customers when to return, let them interact with your business while they are in line, have a reservation, or after they have checked in. Customers prefer using their mobile device to interact with service businesses.

Self-Service Kiosk

Sometimes staff are busy helping other customers, but don't leave your walk-in guests waiting by implementing a self-service kiosk. Create a workflow that optimizes your services without adding staff.

AI-Enabled QMS

Our Queue Management System (QMS) is equipped with AI to not only guess wait times, but make inferences about guest preferences, their likelihood to return when paged, and a whole lot more.

Stop losing business with an inefficient queue

WAITN puts the customer service experience first, giving guests their time back, and showing them you're ready for their business . Our approach gets results, retains more customers, and keeps them coming back to see you in the future.
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95%
Reduction in balking vs in-person queues.
19%
Increase in check average when using pre-orders.
85%
Reduction in reneging  vs in-person queues.

If you serve customers, manage service queues or face scheduling challenges, WAITN has a use case that fits your business situation.

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Use Cases

Whatever your industry, if you deal with public, or manage internal service queues, you can streamline your services with NOWAITN.

Full-Service Restaurants

Show your customers you're ready for their business by utilizing an interactive digital waitlist solution designed to give guests their time back.

Gastro Pub & Grill

Keep track of occupancy among staff and zones, manage waitlists, and track reservations all from iPhone.

Drinking Places & Bars

Our staff app is specially designed for door persons to work from iPhone.

Night Clubs and Discos

Track occupancy, manage coat-check, create digital waitlists, and manage multiple staff, zones, and queues all from your mobile device. Need more? Integrate with cameras and sensors for an all-in-one solution for complex venues.

Event Halls and Catered Venues

Schedule events, plan reservations, and organize catering functions all from a mobile device.

Outdoor Concerts & Events

Keep track of occupancy, create queues, manage parking, and more.

Ski Resorts & Ski Lodges

Have a busy lodge or restaurant? Use our powerful waitlist solution to make a seamless experience for your important customers.

Sporting Events & Stadiums

Simplify the way crowds queue for concession stands, retail stores, restaurants, event rooms, entryways, and other vendors.

Golf Courses & Pro Shops

Improve the way your course, pro-shop and restaurants operate with waitlist and order management solution that puts golfers first.

Concession Stands & Vendors

Enable stands and vendors to take pre-orders, and create smart queues for customer orders.

Retail Fashion & Shoe Stores

Don't lose business because you're too crowded, enable smart queues that give customers back their valuable time.

Ticketed Events & Promotions

Sell tickets and manage arrivals with our  booking and waitlist tools. Sell pre-orders and advance entry, bottle service, and more.

Museums & Art Galleries

Enable a seamless experience for visitors, and create a safety-first environment with our synced people counting solution.

Civil & Municipal Departments

Eliminate inefficient queues, free up your staff, and prevent line-poachers from selling your reservations with our waitlist management tools.  

Places of Worship & Prayer

Keep track of your visitor count, and create efficient queues or bookings for your competitive services and staff.

Hospital & Clinic

Manage your waiting room arrivals, and keep track of your visits with an efficient booking and queue management system.

Dentist & Orthodontist

Manage your waiting room arrivals, and keep track of your visits with an efficient booking and queue management system.

Equipment Repair & Service

Create on-site or off-site repair queues that keep your staff busy and automatically communicate with clients.

WAITN gives staff the power to manage capacity, queues, and reservations all from their iPhone.

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The Staff App

Staff have a simple, yet powerful interface provided by the WAITN Staff App. The Staff App lets your staff work from iPhone, tablet, or another mobile device.
DESIGNED FOR MOBILE DEVICES

Designed for iPhone, with no app to download.

At WAITN, we believe in saving time for our customers and yours. That's why we skip the step of requiring you or your customers to download an app to interact with our software.

No app to download, native app functionality
Add to your home-screen to use it just like a native app.
Bring your own device
We leverage the devices your staff and guests already have.
Versionless updates
Automatic updates from the cloud to your device.
Designed for mobile devices

All the tools staff need, all in one place.

Staff can count the venue, share the information in realtime and be ready to add or manage your queue, right from their iPhone or Android mobile device.
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WAITN saves the only thing money can't buy - time. Start giving your customers their time back, and they will thank you for it.

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The Guest App

Guests receive a link to a fully-interactive, customizable app when you add them to a queue, reservation or order.
DESIGNED FOR MOBILE DEVICES

Designed for iPhone, with no app to download.

At WAITN, we believe in saving time for our customers and yours. That's why we skip the step of requiring you or your customers to download an app to interact with our software.

No app to download, native app functionality
Add to your home-screen to use it just like a native app.
Bring your own device
We leverage the devices your staff and guests already have.
Versionless updates
Automatic updates from the cloud to your device.

Ready to try our platform?

Register for a free account!
Register for WAITN