Frequently Asked Questions

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July 24, 2022
Can guests cancel their reservation while they wait?
Yes. Customers are sent a link to view and edit or cancel their reservation.
July 24, 2022
Can guests edit the size of their party while they wait?
Yes. Customers are sent a link to view and edit the status of their reservation.
July 24, 2022
Can customers see their place in line when they join the waitlist?
Yes. When a customer is added to any digital queue, they are sent a link to the "Guest App" via SMS.
July 24, 2022
Does the digital waitlist send an SMS when customers are paged?
Yes. When you're ready to serve a customer, you can choose to page them at the SMS provided.
July 24, 2022
Does the digital waitlist send an SMS when customers are added?
Yes. When you add a new customer or lead to any queue, an SMS is sent to provided phone number.
July 24, 2022
Are international numbers supported for the digital waitlist?
Yes. By default your local country code is used for localizing the waitlist SMS.
July 24, 2022
Does the Staff App include a tally counter, or people counter?
Yes. Each "Zone" you include as part of your organization has unique tally counter.
July 22, 2022
How can I sign up my business for the NOWAITN Platform?
Signing up is easy, follow the registration link, and select Business as your user type.
July 24, 2022
Do I need a mobile device to register?
Yes. We'll text you a verification code to your mobile device to register your account.