EFFICIENT NIGHTCLUB WAITLIST MANAGEMENT GENERATES SALES, CREATES SATISFIED GUESTS, AND DRIVES REPEAT BUSINESS, ALL WITH LESS HEADACHES AND LOW OVERHEAD

With so many solutions for nightclub host stands, it can be difficult to decide which to choose. WAIT'N is a solution for nightclub wait list management that emphasizes the guest experience while incorporating staff functions that are simple yet powerful.

‍WAIT'N includes an array of state-of-the-art features designed to reduce overall wait-times, reduce list no-shows, improve the waiting experience and guest satisfaction, and increase guest retention.

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WHAT IS NIGHCLUB WAITLIST MANAGEMENT?

BAR AND NIGHTCLUB WAITLIST MANAGEMENT IS DIFFERENT THAN  RESTAURANT WAITLIST MANAGEMENT--WHEN YOU'RE BUSY AND OPERATING AT CAPACITY, YOU MIGHT HAVE GUESTS STANDING IN A FIRST-COME FIRST-SERVE LINE OUTSIDE THE DOOR." — James Chapman, Villiage Pub

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WHAT IS A NIGHTCLUB WAITLIST MANAGEMENT APP?

Rather than sticking to a pen-and-paper, nightclub may utilize a digital waitlist to manage their service queue. This digital queue is managed through a waitlist management app, or waitlist app. A waitlist management app standardizes the process of queuing, and makes adding and removing guests simple for the restaurant.

WITH WAIT'N IT'S EASY TO GET THESE GUESTS ONTO A DIGITAL WAITLIST, SO THAT THEY DON'T HAVE TO STAND IN AN INEFFICIENT LINE.  LINES MIGHT CONVEY POPULARITY, BUT THEY ALSO TELL POTENTIAL CUSTOMERS THAT YOU'RE NOT READY TO SERVE THEM.

WHY NOT A PEN & PAPER WAITLIST?

Breaking out the clipboard and taking a list of names is a well-established, low-cost, and relatively simple method for operating a waitlist. It's not a bad solution for venues with very small waitlists and wait-times, especially where a host will easily recognize and inform a party in-person when you're ready for them. Moreover, a paper waitlist can be combined with just about any other system, like electronic pagers, for zero integration costs. The positives of using a paper list get fewer as the wait grows in length.

When the waitlist gets long, managing a paper list can get extremely messy and cumbersome, costing your staff valuable time flipping through pages, finding a pen, or searching for a name. Moreover, if you're combining the paper list with other technologies, the time it takes to move between the two inevitably costs time that can be better spent on seating and customer service.

As your wait gets longer, every second wasted managing the front of the line has exponential costs for the back of the line. When the wait gets too long, or becomes inefficient, guest satisfaction declines, guests renege on their decision to wait for service, and overall guest retention declines. Even though the length of the wait isn't the only thing that influences a customer's decision to renege on waiting for your services, it's easily the most important factor.

Moving away from the paper & pen waitlist and implementing a digital waitlist solution is a smart nightclub waitlist management technique. Combining the waitlist and paging features into one solution eliminates the need to go between two platforms to perform the most common hosting functions. Utilizing SMS messages, rather than expensive electronic pager systems, lowers the cost of managing the wait list while permitting the guest to move further away from the host stand.  Implementing a digital waitlist solution is a low-cost way to ditch the paper waitlist and make your host stand more efficient, enhance customer service, and regain control of waitlist management.

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WHAT TYPES OF NIGHTCLUBS ARE BEST SUITED FOR WAIT'N?

We know that WAIT'N can have a major impact at any nightclub because of our emphasis on customer service, making the waiting experience better, and including informatics that guests and staff find helpful and efficiency enhancing. Nonetheless, we designed waiting as a solution for use in high-volume restaurant an bars that would normally have an exterior queue line, and routinely employ door staff like bouncers on busy nights.

WAIT'N is designed for a bouncer to use on a smartphone or tablet to manage two aspects of the business--the waitlist, and the occupancy. In addition to the waitlist functionality, WAIT'N also includes a digital tally counter to keep track of patrons that enter or exit your venue. Have multiple bouncers? The count updates across all logged in devices in real-time, making communication around a large or loud venue instantaneous.

Nighclubs that are interested in tracking guest counts automatically can also take advantage of the WAIT'N AI package available on enterprise plans. Integrating people counting sensor technologies enables venues to track their guest count in real-time, without the constant need to make physical counts.

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SHOW EACH WALK-IN CUSTOMER THAT YOU'RE READY FOR THEIR BUSINESS

WAIT'N makes it easy for guests to see their position in line, no matter how far they are from your establishment. In addition, guests can see their expected wait time, how many parties are ahead of them, how fast the line is moving, and get information about your venue, such as your hours of operation. Lastly, WAIT'N lets guests update their group's information remotely. Have, an additional person joining your party, decided to cancel your reservation? No problem, WAIT'N let's the guest update that information right from their mobile device.